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Legal
At ClariDay, protecting your personal information is a top priority. This policy explains how we collect, use, store and protect your data when you visit our website or use our services. It should be read together with our Terms & Conditions.
ClariDay (“we”, “us” or “our”) is the data controller under UK and EU data protection law, including the General Data Protection Regulation (GDPR) 2016/679. This means we are responsible for determining how your personal information is processed and safeguarded.
We may collect personal information that includes, but is not limited to:
Name, contact details and address
Date of birth and identity verification information
Medical history and treatment information
Gender and location information
Payment and billing details
Account, order and purchase history
Responses to surveys, promotions or online forms
Website usage data (collected via cookies or similar technology)
Sensitive information, such as health details, is collected only with your explicit consent and is required for providing medical advice, treatment or purchasing medication.
Directly from you through website forms, emails, phone calls or consultations
From third-party sources with your consent (e.g. your GP or other healthcare providers)
Through cookies and website tracking tools
From financial or credit reference agencies for identity verification and fraud prevention
Delivering and managing healthcare services and treatment
Verifying your identity and fulfilling contractual obligations
Regulatory compliance and record-keeping
Preventing fraud or unlawful activity
Improving our services and maintaining operational efficiency
Sending updates or promotional material (with your consent where required)
We only process your data where we have a legal basis, such as your consent, legitimate interests, contractual obligations or regulatory requirements.
Partner healthcare providers and pharmacies
Payment processors, delivery companies or IT service providers
Regulatory or law enforcement bodies as required by law
Accredited auditors or professional advisors
Potential buyers or business partners in case of corporate changes
All third parties are contractually obliged to protect your information and use it only for the intended purposes.
We retain your personal information only for as long as necessary to:
Deliver our services to you
Meet legal and regulatory requirements
Resolve complaints or inquiries
Sensitive medical information is retained according to Department of Health guidelines.
Secure servers and encrypted payment processing
Restricted access to personal information
Regular system testing and monitoring
While we take every precaution, internet-based communication cannot be guaranteed as fully secure.
Under GDPR, you have the right to:
Access and correct your data
Request deletion or restriction of processing
Object to marketing communications
Request data portability
Not be subject to automated decision-making
To exercise your rights, contact our Data Protection Officer using the details below. Proof of identity will be required.
Our website uses cookies to enhance your experience, track website usage and personalise content. You can manage your cookie preferences in your browser settings.
We may update this Privacy Policy from time to time. Please review it periodically to stay informed of any changes.
For questions, complaints or to exercise your data rights, contact ClariDay at 10 Harley Street, London W1G 9PF, or email contact@claridayclinic.co.uk.
Our team is here Monday to Friday, 9am – 7pm.
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