Terms & Conditions

Placing an order on our website constitutes a request for treatment. No contract exists at the point of checkout. A binding agreement is created only after:

Refunds may be requested only while medication remains undispatched and undispensed. Requests must be submitted promptly with your order reference details.

Once medication has been dispensed, it is customised, labelled and sealed specifically for you. Due to UK regulations governing prescription medicines, no cancellations, returns or refunds are permitted after this stage. This restriction applies regardless of whether the order has been delivered, or whether you later decide not to continue treatment.

As dispensing can occur on the same day as ordering, any change requests must be made immediately after purchase.

Approved refunds are returned to the original payment method. Processing times may take up to 10 working days, though refunds are often completed sooner.

ClariDay supplies only UK-approved medications dispensed by licensed pharmacies. We do not manufacture any pharmaceutical products.

All prescription medications carry known and unknown risks, and individual responses vary. Before ordering, you will be required to confirm that you have read and understood the official patient information leaflet.

No refunds are provided where treatment outcomes differ from expectations, weight loss targets are not achieved, or adverse or unwanted side effects occur.

If you suspect a device or pen is defective, you must notify us within 24–48 hours of receipt. Where requested, the unused item must be returned via tracked delivery with details of the issue. The device will be submitted to the manufacturer for assessment.

If a manufacturing fault is confirmed, a replacement may be issued, or a refund or partial refund may be offered.

Manufacturer investigations can take up to six weeks. During this period, replacements or refunds cannot be issued, and you may need to place a new order to avoid treatment interruption. Faults must be reported within 45 days of delivery.

If an incorrect item has been supplied, please notify us within 24 hours of delivery so we can investigate and resolve the matter.

All orders are shipped using tracked delivery services, and tracking information is provided once dispatched.

If a courier confirms that a parcel has been lost during transit, you will be offered either a replacement or a full refund.

If delivery fails due to recipient unavailability or incorrect address details, the order may be returned and will not qualify for refund or replacement. Delivery is considered successful if accepted by another individual at the address provided.

Non-delivery concerns must be raised within 7 days of ordering. After this period, investigations may no longer be possible.

Where delivery delays caused by the courier may have compromised temperature-sensitive medication, the item must be returned for review.

Returned medication will be logged and destroyed by the pharmacy before a replacement or refund is considered. Returns must be made using tracked delivery, or collection can be arranged.

No compensation is available where delays result from missed delivery attempts.

If tracking indicates delivery but the parcel has not been received, you must notify us on the same day.

A courier investigation will be initiated, typically requiring up to 6 working days. You may be asked to complete documentation during this process. Refunds or replacements cannot be issued until the investigation is formally concluded.

Full delivery terms, pricing and service details are available on our Shipping & Delivery page.

By completing a purchase with ClariDay, you confirm that you have read, understood and accepted these Terms of Use and that your decision to proceed has been made with full awareness of the risks, limitations and conditions outlined above.